![]() If the Carrier is able to verify the package was lost or delivered incorrectly, contact us within 7 business days from when the Tracking Number claims the package was “Delivered” with your Case Number at The Sherpa Pullover Co. If the tracking number states "Delivered" but you have not received your package, contact your local Post Office or carrier and provide them w/ the tracking number. If you wish for a package to be shipped signature required, please let us know either prior to placing the order or immediately after. is not responsible for items stolen from a customer's property after it has been delivered to the address provided. If you have questions regarding your tracking, or your tracking has not updated within 2 weeks from the last scanned date, please contact us at MAIL: If you do not see it, please check spam or junk folder. This email will include a mail issued tracking number. UPS will NOT ship to a P.O BOX.Īfter an order ships, an automated Shipping Confirmation Email will be sent to the email address provided in the order. For Saturday delivery, please contact customer service before placing your order. All orders placed after 4PM on a Friday, will ship the following business day. All orders must be placed before 4PM on a weekday for same day processing. UPS Next Day Air $35 | SATURDAY Delivery NOT GUARANTEED.Once shipped, orders usually arrive between 2-3 days. USPS 2-3 Day Priority Shipping $9.95 | For orders under $150, customers have the option to upgrade to USPS 2-3 Day Priority Shipping.Once processed, orders usually arrive between 2-3 business days. Orders Over $150 | Orders over $150 are offered Free 2-3 Day USPS Priority Shipping.Once processed, orders typically arrives within 3-5 business days. USPS First Class Mail | Offered $4.95 on all orders.They represent the normal amount of time the mail carrier takes to deliver an item once it has shipped. The days provided represent the days provided by the USPS. SHIPPING METHODS: The day an order ships counts as day "0". All outgoing orders leave from: 1015-A Collier Road NW, Atlanta, GA 30318. A shipping address may not be changed after the package has left our facility. For time sensitive packages, please keep in mind holidays, major sales, & extreme or unsafe weather. The Sherpa Pullover Company is not responsible for packages delayed by the carrier. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours.įor shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport.Orders placed before 4 PM EST usually ship same day (weekends, holidays and major sales excluded). The brakes are then adjusted and tested for reliable stopping power. After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. ![]() Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. From there, the wheels are taken off individually for the truing process. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. ![]() Our certified team of technicians spend the time to fine tune the bike so you don't have to. Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty. Our $99 Bike Assembly is here to help you maximize your riding time. Please allow 15-20 business days on select Framed custom built bikes. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped.
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